Terms and conditions

Us and our services ARADHYA ARTS is the proprietorship business of Rajendra Kumar Shukla. We provide gifts, trophies, mementos, printing, customization, school ID cards and related products and services. We perform some work ourselves and use external printing presses, manufacturers and suppliers for other work. Address: 161-B, Hariharganj, Fatehpur, Uttar Pradesh – 212601, India. Customer Care: 7234077077. Email: info@aradhyaarts.in. Website: https://aradhyaarts.in. Terms and your acceptance When first creating a customer account, please read the terms and accept them using an initially unchecked checkbox. We will not ask for acceptance again at every login. We will retain the terms version, acceptance time, language and evidence of your affirmative acceptance. This is separate from marketing consent, order acceptance and final artwork approval. Acceptance is not required to read the public terms, privacy, grievance or account-deletion information or to contact us through those channels. Opening the website or downloading the app does not itself authorize an order or payment. Order details and availability The written agreed details of a particular order form part of that order agreement. A catalogue, cart, enquiry, quotation or request reference is not itself final order acceptance, stock reservation or production approval. Necessary product, quantity, specification, price, applicable tax, customization, packing, shipping and pickup/delivery details will be made clear. If availability changes, we may offer an alternative; a materially different product will not be supplied without your agreement. External sourcing does not remove our applicable seller responsibilities. Products, images and materials Images, samples and digital previews help you select products and understand designs. Screens, lighting, printing, different production batches and handmade work may cause minor natural differences in colour, shine, texture and finish. An incorrect product, significant defect or material departure from the agreed description is not a normal tolerance. Wooden products may contain MDF, plywood and other wood-based boards; we will not make unverified solid-wood claims. A nominal board thickness of 6 mm, 8 mm or 10 mm refers to the main body; the base and decoration may differ. Descriptions of metal, fiber, resin, ceramic and other materials are based on reliable available information. We do not guarantee metal purity, chemical composition or grade without evidence. Without an expressly declared warranty, we give no additional guarantee of a fixed lifespan or particular performance for showpieces. Your statutory rights remain protected. Measurements and specific needs Where dimensions, weight or capacity are described as approximate, manufacturing and measurement methods may cause minor differences. If exact size, weight, fit, material or certification is essential, obtain written confirmation before ordering. General approximation information does not override an expressly agreed exact specification. Prices and additional charges The order agreement should clearly state the product price, customization and other necessary charges and applicable GST. Unknown shipping or other charges must not be assumed fixed or free. Offers apply for their stated period and conditions. Future prices may change; an accepted order price will not be changed without appropriate information and agreement. If an obvious technical or pricing error occurs, we will inform you and provide options or a solution under applicable law. Payment and final order acceptance All online payments will be made only through our authorized payment gateway. Shop Pickup requires an advance of at least 50% of the total order amount; you may choose an advance between 50% and 100%. The balance must be received before the goods are handed over. Courier, Transport, Local Delivery and other non-pickup orders require full payment. Detailed information will appear at checkout. No paid order will receive final acceptance until the payment gateway is active and verified. A screenshot, customer-entered reference or manual payment entry does not replace gateway-verified payment. Separate artwork approval Before approving final artwork, check names, spelling, phone numbers, dates, addresses, photographs, logos, size, quantity and other details. We work from the approved version and specifications. Changes after approval may require separate agreement on feasibility, cost and time. If rework is needed because of a customer error already present in the approved artwork, applicable additional costs may be explained. If our production materially differs from the approved artwork or main specification, the issue will be addressed according to the facts and applicable rights. Terms Acceptance, Order Acceptance and Final Artwork Approval are separate records; their versions, times and necessary evidence will be retained. Your materials and intellectual property You must have the necessary permission to use and print the photographs, names, logos, trademarks or artwork you provide. For appropriate reasons, we may decline unlawful work or work that infringes others’ rights. Your rights in your own photographs, logos and trademarks remain protected. CDR, AI, PSD and other editable source files are not automatically deliverables in an ordinary printing order. Printing permission does not include public sample or portfolio use of private photographs, logos or protected designs; necessary permission or appropriate identity masking applies. Outsourcing and necessary data sharing Some work is carried out by external printing presses, manufacturers and suppliers. Names, addresses, phone numbers, photographs, logos, designs and printing material necessary for visiting cards, ID cards, posters, banners and other work may be sent to these partners. This ordinary outsourcing is disclosed in the Terms and Privacy Policy; a separate popup is not required for every ordinary order unless the law requires additional permission. Partner names, addresses, contacts and commercial arrangements are generally business confidential; this does not remove applicable legal disclosure obligations. This arrangement does not authorize independent advertising, resale or unrelated use of customer data. Applicable additional safeguards apply to school and children’s ID card data. Samples and our materials A school, institution, company or person’s name or logo on a sample does not establish sponsorship, endorsement, dealership or partnership. It does not independently authorize use of that material. Send rights-related concerns to info@aradhyaarts.in. Applicable rights in our own branding, original photographs, text and designs are reserved; third-party rights remain with their respective owners. Production estimates and delays Production time will be stated in estimated working days. Calendar days and working days are different; relevant declared holidays and non-working days are excluded. Time may differ by product; there is no general 15-day limit for all products. Completion of necessary specifications, final artwork, information and applicable payment is important. Actual delays while awaiting customer artwork approval, additional revisions or information will be recorded separately. Weather, illness, natural disasters, transport, supplier issues or other genuine obstacles may change estimates. We will notify you of significant delays and give a revised estimate. A specific fixed date accepted in writing is not automatically overridden by a general disclaimer. Tell us about a fixed event requirement before ordering. Cancellation and refunds Advance payments are not automatically non-refundable. Customer cancellation and refund decisions will take account of the actual stage of work, reasonable actual costs, services already supplied and applicable law. Inform us promptly so that avoidable further work can be stopped. No blanket no-refund rule removes your statutory rights. Exceptional cancellation by us If unexpected supplier unavailability, production disruption, a serious technical problem, a natural disaster or other genuine circumstances prevent fulfillment despite reasonable efforts, we will inform you as soon as reasonably possible and review available options. An alternative will be adopted only with your agreement. If we cancel the entire order and have supplied no goods or services, all payment received will be refunded. This does not automatically exempt us from applicable statutory responsibilities. Delivery, defects and complaints Please provide correct delivery details and check available tracking or handover arrangements. If you receive an incorrect product, damage, a significant defect or a shortfall, contact us promptly with the order number, details and photographs where possible. Dispatch alone does not end all our applicable responsibilities. Repair, replacement, refund or another remedy depends on the facts, agreement and applicable law. General information does not remove any non-waivable remedy. Privacy and account deletion Phone numbers, names, email where provided, addresses, order details, artwork, payment and fulfillment information may be used for account access, requested products or services, security and necessary records. A separate Privacy Policy will describe actual data use and sharing. You will be able to request deletion of your account and associated eligible personal data through both the website and app; the public website option will not require reinstalling the app. Necessary GST, accounting, payment and legitimate business records may be retained for justified reasons. Logging out or uninstalling the app is not data deletion. Do not send unnecessary OTPs, passwords or full card details. Requests and information: info@aradhyaarts.in. Contact and grievances Send a short description of the issue and the order/request number where available to Customer Care 7234077077 or info@aradhyaarts.in. The postal address is above. Complaint acknowledgement, references and resolution records will be arranged in line with applicable e-commerce rules. The actual Grievance Officer’s name and designation will be published on a separate Grievance page after confirmation. The complaint channel remains available even if you do not accept the terms. Law, disputes and responsibility Applicable Indian law governs. We will first seek resolution through discussion and, where possible, voluntary mediation; arbitration is not mandatory for customers. Jurisdiction in Fatehpur, Uttar Pradesh applies only to the extent permitted by applicable law. An ordinary product order does not automatically guarantee the expenses of a customer’s entire event. There is no exemption for fraud, deliberate misconduct or other responsibility that cannot lawfully be excluded. Statutory consumer forums and non-waivable remedies remain available. Language, changes and existing orders Hindi is the original reference language; English is an equivalent translation. If translation ambiguity arises, Hindi is the primary reference. This does not remove customer legal rights or specifically agreed order terms. Both languages will share the same version and effective date. Terms may change for future transactions; an existing accepted order remains subject to the terms and details agreed at acceptance unless otherwise lawfully agreed. If a provision is invalid, the other valid provisions remain effective where possible. Not enforcing a right immediately does not permanently waive it.